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Optimise Human Performance Capability

ViMind Cognitive Ergonomics

The ViMind program examines cognitive and psychosocial factors at work, which are a contemporary concern, and influence health, performance, and job satisfaction. There are widespread global economic impacts when work-related mental health disorders are not prevented or treated.

How people perform, make decisions, and respond to demands in the workplace is determined by job and work design: how they interact with the environment, equipment, tools, systems, and each other. Design can shape performance.

The ViMind program explores:

ViMind cognitive ergonomics

Decisions that are made from a range of choices and constraints that shape work and job roles.

How work is conducted in the field in contrast to directives and governance. We look for gaps among how things “really get done” versus what is expected, instructed, documented, or disclosed. These gaps represent incongruence in work that is done versus that which is imagined, where decisions have been made consciously or unconsciously to alter a prescribed work plan. We investigate what is occurring in the system design that encourages or permits that type of different interpretation about work. This provides an opportunity to design or redesign job roles or work systems.

The design of jobs: we investigate the levels of autonomy that exist so that workers have the “just right” degree of decision-making and support to feel inspired and engaged in their work. We want to understand work complexity (cognitively and emotionally) in relation to work capacity and what can be done to ensure that there is a good “fit” among these elements. If work is too easy, it is boring, and if it is too complex, it can feel overwhelming.

The human factors requirements of job roles and whether training, competency, and general leadership support adequately address these needs. We look at the knowledge, skills, and abilities required to perform a job and the equivalent credentials and capabilities of those appointed to the work. We examine the heuristics and decisions that people must make spontaneously or with support to ensure that work processes are efficient, and outcomes are effective. We investigate interpersonal and intrapersonal work demands, tactics, and situation awareness requirements to look for opportunities in system improvement.

Exposures to incivility, aggression, or violence can significantly contribute to worker distress and anxiety. Work system design, which includes the environment and job design, can be affected to reduce these hazard exposures and to support workers to form positive relations with customers, peers, suppliers, and managers. Sometimes, absolute protective systems must be designed to reduce exposure to crime and ensuing damages.

The neurological basis for design – we are concerned about sensory thresholds and tolerances to the environment that helps people perform at their best. Some people tolerate noise and distractions well and others need complete quiet to achieve concentrated work. There are those who need to walk, move, or fidget often for physical expression, and yet some people want less activity or movement. Some people work best in very orderly and tidy areas, and others do not notice the visual distractions of all layers of paperwork around them while they immerse themselves in a problem to solve. We examine threshold tolerances individually or among teams to consider trends which can inform design, or we help design teams consider the diverse sensory needs of different users so that these are well accommodated in a new work environment.

Retreat and restoration are necessary components of good performance. We examine work systems or methods that allow workers to rejuvenate and recharge so that critical work can be done in an efficacious manner whenever that is needed. Biophilic design is one strategy, for example (using natural elements in design).

Discovery Services

Human factors work analysis

Cognitive and psychosocial work and job analysis

Sensory profile analysis: individuals or work teams (examining how people respond to touch, activity, movement, smell, taste, hearing, and vision in their work environment to help inform design)

Organisational strategy review: for example, we can review strategies to address exposure to customer or team incivility, aggression, or violence or strategies for pandemic management as part of work system discovery to reduce staff anxiety or stress and work-related mental health disorders

Partnering with technology providers for real-time system monitoring to examine work design gaps and improvement areas

Work climate survey administration

cognitive ergonomics - Various workers

Design Services

Job and work re/design to support physical and general work performance

Design for diversity strategies that help businesses enact their inclusivity policies by developing physically-accessible work solutions for different people

Establish environmental design strategies to support metabolic health conditioning (movement to the “just-right” degree)

Product, task, or equipment design concept and strategies, considering human factors and ergonomics performance needs to optimise work performance

Realisation Services

Design for diversity: we can facilitate work teams to re-design tasks so that the work is available to more workers of varied capability and background.

Organisational strategy: we can advise about evidence-based plans to reduce exposure to customer or team incivility, aggression, or violence, or advise about pandemic management strategies, for example.

Organisational dynamics training: facilitate learning or innovation teams.

Web-based learning module: neurological sensory “types” (sensory profiles: what they are and what the findings mean).

We partner to provide immersive technology, modelling, simulation, gaming, or augmentative reality to aid high-fidelity learning: e.g., reduce anxiety in high-risk environments; or rejuvenate while engaging in a relaxation experience.

ViLearn (face to face and/or online modules): wellness, building resilience, meditation, relaxation, breath work, mindfulness, and special health topics of interest, such as positive thinking.

Mind-body classes or services: yoga, relaxation, meditation, flexibility, Pilates, mindfulness, general fitness, and soft tissue management services.